We believe our return process is simple and efficient. Within minutes of your warranty claim being sent, the SONIC team will process your claim (either approving or denying the claim), and an order for a brand new product will be issued into our shipping department. This process guarantees you receive a new product quickly.
If you have already created an account, choose LOGIN AS USER to start your return/warranty process, or if you have not purchased online with us, please choose GUEST RETURN to start the process! Provide the information requested along with a picture of the product you wish to return to complete the return/warranty process. After the information is received we will process your claim within 24 hours and ship the new product once complete. If we request the old part back, there will be a return label inside the box, please affix to the box, and return to the nearest UPS location.
If you’re returning a broken or damaged product, make sure all components of the broken tool are included in the return package, with the RMA label provided on the outside for return shipping.
Please pack your returns securely enough to prevent further damage in transit. Any further damage in return transit could make it difficult for us to properly asses the originally damaged product when it returns to our headquarters.
Include original invoice or all other necessary information within the returned package
Make sure your return arrives to us promptly and without any further problems following the guidelines listed below. Following these recommendations will ensure your returns and exchanges are processed quickly.
Package broken or damaged tool inside the box provided by SONIC Tools, or package carefully inside another box of your choosing.
Place RMA label provided on the outside of the return package, and ship package back to SONIC Tools headquarters in Auburn, Alabama.
We reserve the right to make changes in design or construction at any time without incurring any obligation in incorporating such changes in tools or equipment previously sold. We also reserve the right to discontinue the manufacture or offering for sale through Sonic dealers of any tools or equip- ment at such time as we consider necessary.
We cannot accept the responsibility for the results of using tools which have been abused or badly worn, such as punches and chisels mushroomed by hammer blows, or the incorrect use or tools, or tools repaired by others.
The catalogue is distributed by Sonic and not all items may be available in each country. For detailed information about the availability and pricing, please contact you local Sonic representative.
We keep things simple at SONIC Tools. For the fastest response regarding a refund, please contact SONIC Tools at [email protected] or 844-407-6642 to speak to a customer service representative. Refunds will be issued back to the original method of payment.